The collection of consumer demographics can strategically be
accomplished several ways, the most common is directly solicited by forms. For example life style
information can be
gathered indirectly from a simple store locator form soliciting a ZIP code can yield the following information:
STORE LOCATOR - Your ZIP Code: 79902
SOUTHWESTERN FAMILIES CLUSTER:
Core Market Driver: Two kids
Consumer Profile: Blue-collar/service occupation, median age 28.6 years/income $27,327
Product Offers: Children's products, car replacement tools and parts
Marketing Channels: H.E. Butt, Albertson's, Vons, Hispanic radio and the
Web.
From a ZIP code we now know the level of interest, price, placement, products,
and language this consumer cluster is coming from. The offers and ads presented to them should take this into consideration.
A more specific profile can be generated from a consumer address, and household demographics from such firms as Claritas,
Equifax or Trans Union. Aside from enhancing the precision of offers based on lifestyle consumer clusters,
there is also the leveraging of the Geolocation of their IP address.
Behavioral analytics
may also involve the integration and analysis of online and offline information. This includes a mixture
of offline demographics and online clickstream data as well as wireless WAP type of information. Two major
traditional data aggregators Acxiom.com and Experian.com are offering streams of real-time demographics and lifestyle information for behavioral analytics to marketers and advertisers,
as well as enterprises.
These demographics data products are design to predict consumer
response and life time value. Marketers and advertisers can use these real-time demographics to enhance
their cookie, registration and other operational databases in order to improve their online sales via segmented behavioral
analytics based on a combination of online behavior and offline lifestyle clusters.
Demographics
providers are merging their household clusters of millions of US households in the form of networked cookies to target online
ads for behavioral analytics. These new demographic cookies offerings contain lifestyle information allowing
an enterprise which subscribes to these demographic networks to target specific ads for specific lifestyle groups.
So that for example,
those in the household cluster of say “Cartoons & Carpools” would get shown online ads for minivans rather
than sports cars. Or, those consumers coming from a ZIP code with a high concentration of apartments would be shown an ad
for a window air conditioner rather than one with remote controls designed for central heating.
Experian
real-time marketing service validates a consumer’s name and address against their own information and returns relevant
data for websites to use, including demographics and diagnostic information. The Acxiom product is Relevance-X
an online advertising network dedicated to deliver relevant offers based on the uses of their demographics to the right consumers.
Acxiom also acquired Kefta a web site personality company.
Relevance-X
offers consumers a choice about participating in this experience including information on how to delete and block cookies
from being set to their computer. Relevance-X offers segmented results based on demographic, lifestyle factors and shopping patterns. The platform is the result of a blending of Acxiom's EchoTarget ad network the firm acquired and PersonicX
their targeting system based on 70 unique household segments.
Both Experian and Acxiom clearly see the value of the convergence of their offline demographics
and the various lifestyle clusters with that of clickstream shopping patterns. For the advertiser and enterprise they offer
two options in leveraging the information they provide, the subscription model as well as the enterprise model.